Businesses invested between $26 billion and $39 billion on artificial intelligence in 2016, which is triple what was spent in 2013. Not bad considering AI is still in its infancy.
There’s a reason why AI in the workplace is continuing to become more and more popular. Businesses can use this technology to improve efficiency and productivity. This frees up employee time to work on more important tasks.
Here are 4 reasons why you should consider using artificial intelligence in your workplace:
When people have a question or concern about your business, the most important factor is whether they receive a prompt, efficient response. Showing your customers that you value their time will make them more likely to choose your business in the future.
Millennials, in particular, have increasingly short attention spans. They’re expecting your business to give them instant service the moment they need it.
This is why chatbots are an excellent way to implement AI. These bots carry out many different tasks, from answering customer queries and scheduling meetings to providing product information and processing purchases. That means your employees are more productive in other areas of your business.
1.4 billion people interacted with a chatbot at least once in 2015, and that number is forecast to keep rising. Chatbots are the way of the future and a great way to engage with your customers.
Using big data and data analytics is a great way to enable smarter, faster, and better decision-making in your business. It also helps you with insight generation and process optimization.
Businesses have more data available to them than ever before. But the biggest challenge is understanding which data is actionable, important, and relevant.
AI in the workplace allows you to analyze all the data from every part of your business. This gives you valuable insight into your customers’ behaviors, demographics, and buying patterns.
3. Process Automation
One of the ways technology helps humans is by automating our work. First, tractors and home appliances hit the market as labor-saving machines. Before we knew it we had industrial machines and basic systems. Now, robots are working alongside people in businesses around the world.
Artificial intelligence can automate routine processes. Much of the work that junior lawyers would traditionally do is now being replaced by algorithms. This doesn’t mean that people are necessarily made redundant. Instead, they’re given new, more helpful tasks, increasing productivity and efficiency within the business.
Cybercriminals continue to find new ways to compromise corporate computers and systems. And these hackers now belong to full-fledged organizations- sometimes funded by governments.
Businesses that once had to rely on humans to search through security and system log file for problems and evidence of security breaches now have another option.
AI is able to protect your business while you sleep, using machine learning and analytics to identify and fix threats while analyzing any issues with performance. This keeps your data safe, giving you peace of mind and reducing the amount of work your security and IT teams need to do each day.
Ready to Implement AI in the Workplace?
As you can see, AI can greatly increase efficiency and productivity in your business. Don’t be late to the party, begin thinking about ways you can implement AI now to gain a competitive edge.
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