Mark Gerkin


Mark Gerkin joined the AME staff in 1988.  He held various positions within the company, demonstrating his dedication and commitment. With years of experience and a proven track record, he was appointed COO and Board Member.  Subsequently, in January 2011, he was promoted to CEO. Currently, Mark holds a seat on The AME Group board, and his leadership extends beyond the company as a Board member for Good Samaritan Hospital Foundation, Sure Clean Inc., Sure Clean Properties. He was also past Chairman of the Board of Directors for Knox County Economic Development Corp.

Mark Gerkin graduated with an A.S. degree in Robotics Technology from Vincennes University and a bachelor’s degree in organizational management from Oakland City University. His academic achievements combined with his professional experience and leadership skills make him an asset to the organizations he serves.

Brent Williams, President, The AME Group, statement on receiving SOC 2 report and MSP Verify certification

Brent Williams


Brent Williams has been a valued member of AME since 1995.  He’s served in diverse roles ranging from technical management to sales leadership. His dedication and hard work led to his promotion to the position of President in January 2011. As President, Brent Williams is responsible for the strategic development planning of new services and plays a critical role in guiding the executive team towards the successful execution of AME’s strategic plan.

Brent brings a unique blend of technical expertise and business acumen to his role. He leads the executive team by example and inspires them to achieve their best. Under his guidance, AME has continued to innovate and grow, staying ahead of the curve in the ever-changing technology landscape.

Brent’s commitment to excellence and proven leadership skills makes him an asset to AME and an instrumental part of the company’s continued success.

Melinda Hedge

Vice President of Human Resources

Mrs. Hedge joined AME in 1996 and currently serves as the Vice President of Human Resources. She is responsible for the administration of the company’s benefit plans and ESOP as well as being involved in the day-to-day activities concerning employee compensation, benefits, legal issues, and the recruiting, testing, hiring, and orientation process of all new employees to the company. Mrs. Hedge was promoted from her position as Human Resources Director in October 2007.

Rob Diplotti

Vice President of Sales

Rob is the Vice President of Sales, responsible for managing all aspects of the sales operation. His focus is on revenue growth within the current customer base as well as expanding the base in existing and new markets. With vast experience consulting with clients across many technology platforms, Rob offers our clients a trusted resource for their IT needs. Because Rob embodies the concept of a partner not a provider, hundreds of organizations have trusted him to consult and advise in the past and he ensures his team of consultants will do the same.

Photo of Jeremy Casserly, VP Managed IT Services, The AME Group

Jeremy Casserly

Vice President of Managed Services

Jeremy Casserly joined The AME Group through the acquisition of Business Advantage in 2011. He was promoted to Vice President of Managed Services in February 2023. He is responsible for overseeing and guiding the Operational Support Center (OSC), Service Management and Technical Staff across all of our locations. Prior to his promotion, he held the position of Director of Service for all technical staff. Jeremy has over 20 years of experience in the IT industry. His military service in the US Army has provided him with experience in leadership as well as the desire to serve others.

Larry Brock

Vice President of Services

Mr. Brock joined AME through the acquisition of Certified IT in 2008 and was promoted to Vice President of Services in January, 2011. He is responsible for overseeing the Directors of Services/Networking, Operational Support Center, Technical Staff and Software Development. Prior to his promotion, he was most recently the Director of Services for all technical staff. Mr. Brock was the Chief Operating Officer at Certified IT and has 18 years of experience working in the IT industry. He also has experience in Research and Development from the Army.

Doug Wileman

Vice President of Software Services

After graduating cum laude from The Ohio State University with a double major in accounting and computer science, Doug started his career in public accounting where he earned his CPA certificate. He assisted clients with the implementation of computer systems and the design and development of software. He then founded Orion Group to deliver software services and grew it into an information technology company providing software development, ERP solutions, and managed I.T. arrangements. When The AME Group acquired Orion Group in 2018, Doug took on the role of Vice President of Software Services to expand software development and ERP solutions across The AME Group’s extensive customer base.

Shayla Hale

Vice President of Operations

Mrs. Hale joined AME in 1989 and currently serves as Vice President of Operations. Her responsibilities include supervising the operation department, which includes call management, automation, purchasing, sales operations group, IS, shipping and receiving, inventory, maintenance contracts, warranty and accounting. Mrs. Hale was promoted from her position as an Operations Manager in February 1998. She is a graduate of Vincennes University with an A.S. in Accounting.

Vance Olson

COB and Vice President of Partner Development

Mr. Olson co-founded AME in 1985 and currently serves as a Chairman of the Board and Vice President of Partner Development. His focus is on sales and the partner program. Prior to founding AME, Mr. Olson worked in the computer industry as an account representative. Mr. Olson earned a Business Administration degree from Indiana University and is currently on the board of Olson Kirkman Olson.