At The AME Group, our approach to client management goes beyond fixing immediate issues. It’s about building a long-term partnership focused on protection and productivity enhancement through technology. When a new client joins us, our first step is to stabilize their IT infrastructure and network. This ensures a strong foundation for future growth. Then we focus on business IT strategy during quarterly business reviews.
Enhancing Business Productivity and Security Through Quarterly Business Reviews
The Quarterly Business Review (QBR) is a key component of our client success process. Every quarter, we sit down with business executives for a high-level business IT alignment and strategy meeting. These meetings are not just about reviewing past performance and current issues; they’re about looking forward and planning for the future.
Business IT Roadmaps
Understanding our clients’ unique business needs and goals is paramount. We work closely with your business leaders to create a roadmap that aligns your business IT strategy with your overall business objectives. This roadmap serves as a guide for future IT planning and investment. The roadmap ensures that technology is always supporting their business goals.
Business Technology and Security Education
A crucial part of our QBRs is the educational component. We believe that an informed client is an empowered client, so we regularly provide educational presentations on relevant topics. For example, in a recent QBR, we discussed the growing threat of business email compromise and how to protect against it.
Trusted Technology Success Partnership
Our goal with our QBRs is to ensure client satisfaction. We want you to feel confident that your technology is in good hands, allowing your team to focus on running your business. By building a strong partnership based on trust and transparency, we aim to retain happy and secure clients for the long term.
Is Now the Time?
Do you have any questions about our approach to client management?
Would like to learn more about how we can help your business?
Please don’t hesitate to contact us today.