Tech support is not just something that most businesses need; it’s something more and more companies must provide to their own customers. Whether your business sells smart home appliances, video games, or sonic screwdrivers, you will almost certainly have to provide technical support should something go awry with your products or services. Your ticketing system allows you to interact with customers who have questions or problems that need to be solved. However, a poorly integrated system could end up causing more harm than good. If your tech support ticketing system