With technology ever-changing and with the latest updates on hardware and software, many businesses find it important to outsource their IT services. But this is difficult for most businesses because IT firms appear to be the same out there. In 2018, 72% of IT support firms provided disaster recovery services. If outsourcing IT services is an idea that your company has considered, you should then be aware of choosing the right firm that will meet the expectations of your business. To help you make the best decision, here are the top five things to consider when looking for the right IT Company for your business.
1. Location
Some IT problems can’t be solved over the phone. It would be best if you had a hand on the desk, which means having an IT department in your office. Local IT support firms provide you with quicker services, and when all hell breaks loose, and your computer is set on fire, they aren’t far away.
2. Experience Is Knowledge
Outsourcing IT services to an inexperienced IT guy is terrible! Remember, the technology that your business uses is unique and different. So, it’s important to hire a provider who understands your business technology and works with it. The best method to determine this is by finding out if they’ve been offering services to any other business in your sector. This ensures they’ll be at ease handling any issue you might present.
3. Qualification
Ensure they’re well-certified and that they’re reputable firms before hiring them. Request them to present their qualifications and any other accreditation they have achieved. Their staff must have certifications to prove they can offer the best IT services.
4. Can They Handle You?
Let’s assume you have an international enterprise and run hundreds of offices globally. You need an IT support firm that can handle a company of your size. Ask them how many IT specialists they have and for case studies from previous businesses of similar sizes. The last thing you need after your global systems go down is, “Sorry, we can’t handle this; let’s refer you to a third-party IT support firm.”
5. Reliable and Responsive
They say they’re 24/7, but when your global secure cloud service goes down, how fast can they help out? You need an IT support team that can help you promptly! Before hiring a supporter, ensure you get the details on their average response time and how fast they can get to your site whenever needed.
With the above points, the last thing to remember is to look for an IT support firm that isn’t only reactive but proactive. When outsourcing IT services, you need to get a company that meets your expectations and takes time to understand your business. Hopefully, the above information will help narrow down your search.