Every business owner knows that efficient and productive operations rely not only on skilled and dedicated workers, but also on the tools they have at their disposal. In this day and age, tools refer to technology and businesses that want to remain competitive have to be vigilant about keeping their tools up-to-date. For many small businesses working on a tight budget, this can pose a problem. Unfortunately, technology is advancing at ever-increasing speeds. Securing the latest and greatest computer networks, hardware, and programming can cost a pretty penny. That said,
Category Archives: Tech Support
Is It Time to Update Your Small Business Technology?
A History of IT Outsourcing
Most businesses outsource all kinds of activities, from bookkeeping and accounting, to customer service, to materials supply, to shipping. There are several reasons to outsource. For one, keeping a full-time staff for rarely needed services is an inefficient use of funds. In addition, many companies simply can’t compete for top talent, so it’s easier to outsource to professional firms that can provide needed resources and specialists. When it comes to information technology (IT), which moves along at breakneck speeds, hiring qualified staff and keeping them trained in the latest advances
5 Tips for Highly Effective Customer Escalation Management
No matter how much time, effort, and money you invest in product or service development, you simply can’t please every person all the time. There are going to be times when customers have questions and complaints that your company needs to address. When these customers contact you seeking help for their concerns, how will you handle it? Are you prepared to provide the answers they need or make repairs and reparations? Do you have the pieces in place to adequately support your products or services, and furthermore, to escalate the
How to Better Manage Technical Support Tickets
Tech support is not just something that most businesses need; it’s something more and more companies must provide to their own customers. Whether your business sells smart home appliances, video games, or sonic screwdrivers, you will almost certainly have to provide technical support should something go awry with your products or services. Your ticketing system allows you to interact with customers who have questions or problems that need to be solved. However, a poorly integrated system could end up causing more harm than good. If your tech support ticketing system
How to Select the Right IT Outsourcing Partner
Finding the right third-party IT support provider to partner with can make any business owner’s job easier. Most businesses struggle to keep up with technological advances and stave off threats like data breaches. The support and guidance offered by reputable and experienced IT professionals can alleviate worries and ensure network and computer security that helps to protect companies and their customers. The only question is: how do you find the right partner for your business? Here are a few factors you’ll want to consider before you choose a technical support
The Importance of Tech Support for Your Small Business
Small business owners face a wide variety of challenges, often including insufficient staff, client dependence, and balancing a desire to create quality products with the need to increase quantity of sales, just for example. In truth, most of the biggest challenges small businesses commonly come up against revolve around one central theme: the bottom line. Many small businesses are struggling to grow on shoestring budgets, and their lack of capital makes for some tough decisions when it comes to allocating limited funds. Unfortunately, one area that small businesses tend to